We may collect certain information from you when you use our Services. We collect and obtain your information in a few ways: there is information that you choose to give to us, information we obtain through your use of our Services – including our Platform – and information we obtain from third parties. Each of these is detailed below:
In order to provide the Service to you, we may collect your personal information when you voluntarily provide it to us through registration, or when you use of any of the features available on the site and on the app. This may include but not limited to, registration data, login data (including login data via other third-party platforms, like Facebook and Google), account settings and content that you add to your profile (such as your address, email address, username, telephone number, photos including those which have been deleted from your profile), videos and other media files, information about your interests and activities, your gender, age, height, weight, and other personal characteristics.
We will receive and record information about the device you use, such as the device model, operating system version, device settings, unique device identifier and other information on software and hardware features, and information about the location of the device (if you allowed location services), such as the IP address, GPS location and Wi-Fi access point, and other sensor information that can provide relevant information, based on the specific permissions that you grant when installing and using the software.
When you activate the paid functions of the Service, some data are needed by SoulmateString or our third-party service providers for invoicing, delivery, and payment of our paid functionality. We do not collect or store full credit card number information, though we may receive credit card-related information to help process future payments and summary information about transactions that do not include credit card or bank account numbers.
We may collect or ask you to provide necessary information when you reach us by email or by requesting online support. This information may include, without limitation, your name, your email address, your order reference, how you use our service, your computer or device information such as hardware and system version, crash logs, etc. In general, we collect no more information than is required in order to investigate the issue you encounter. We will only use such information to provide customer service and/or troubleshoot the technical problem you are experiencing.
We may use third-party advertising companies to serve ads when you use our Services. Some of these ad networks may place a persistent cookie on your device in order to recognize your device each time they send you an online advertisement. In this way, ad networks may compile information about where you are, or who are using your device, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. SoulmateString does not have access to the cookies that may be placed by the third-party ad servers or ad networks. If you choose to ‘share’ SoulmateString with friends through Facebook, Twitter, or other social networks, you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
We collect your Personal Data and other information to give every User of the Service a safe, optimal, and personal user experience. We use the personal information that we collect about you, or that you provide to us, for the following purposes:
PUBLISHING YOUR USER PROFILE. A social platform means that you can make contact with other users. We process your data in a unique user profile that will be visible to other users, visitors of the platform, and users of some search engines. A User controls the information on his or her profile and can choose whether his or her profile is included in public search results.
PROVIDING COMMUNICATIONS. We may use the obtained personal data to improve our application by analysis and interpretation of user statistics. We are happy to make use of techniques to improve and renew our products and services.
Location Information and Services. This Service includes location-based services and features. These features are used to connect you to other users based upon your geographic location, and provide other services that personalize your experience. To implement these features, we collect your location data, including but not limited to GPS data, WiFi data, and cell tower data. We may also approximate your location by your IP Address. In some cases, we assign the latitude and longitude of the center of a city or state on record for you to your profile as a way to improve our analytics and matches for you.
DETECTING AND PREVENTING FRAUD AND/OR CRIMINAL BEHAVIOR. This is necessary in order to be able to offer a secure and high-performance platform. Although we do not usually read or monitor the messages sent or received by you via the Service, we reserve the right to access and view such messages to detect any fraud or other illegal and undesirable user behavior, perform background checks on users or take any legally required actions. For instance, that may happen if we receive numerous complaints from the users on the content of the messages received from you.
PROVIDING PAID SERVICES. By this, we mean any action necessary to ensure proper service to our users. We use the information to personalize the Service for you, such as to select the payment processor available to you, determine eligibility for promotions, and show you personalized promotions.
You always have the right to request editing and the deletion of your information When you have such requests, you can contact us for assistance. You may ask us to edit, delete, and stop accessing, storing, and using your information if you believe an account was created for you without your permission, or you are no longer an active user. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved. For the information you provided to a third-party website or application, please contact those third-party service providers directly to have your information edited or deleted. We do not have responsibility and control for any information you provide to the third-party website.
Our policy is to not disclose your personal data, except in the limited circumstances described below:
We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, marketing, advertising, payment processing and security operations.
We may also share information with partners who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners.
We follow a strict vetting process prior to engaging any service provider or working with any partner. All of our service providers and partners must agree to strict confidentiality obligations.
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
Our services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please contact us.