Frequently Asked Questions

Find immediate answers to our most commonly asked questions that will help you resolve most of problems.


Is it safe to use a dating app?

Absolutely Yes. SoulmateString always considers the security and the privacy of users’ data extremely important. At SoulmateString , we believe in customer safety and your personal information is always treated with the highest level of security. We have strict Privacy Policy to keep your data safe and have an in-house fraud team who monitor and investigate any suspicious activity. We also regularly assess and work to improve our security in an effort to enhance the safety of our user community.


Is it necessary to enable GPS location?

Our dating app includes location-based services and features. These features are used to connect you to other users based upon your geographic location, and recommend nearby potential matches based on your GPS location. So, it is necessary to access your GPS location to personalize your experience.


How to get matched with other members?

Once you've completed the profile and personal details, our advanced matching algorithm searches our user database to find suitable matches for you. Then you can check the recommended profiles and initiate contact with the one you want to establish a relationship. Once you receive a reply, that person will be added into your “Matches” list for further communication.


How to prepare for the first date?

1) Complete your profile and personal details, including your Voice Signature

A profile that is well written can be a strong indication of how serious you are about finding a partner. An attractive profile will increase the likelihood of members contacting or replying to you.

2) Initiate contact with your matches

By striking up a conversation with your matches, even if it's just an emoji, you will increase the likelihood of getting a reply.

3) Publish photos regularly in Moments

This will increase the chances that more people see your moments and contact you actively. Make sure your photos perfectly show your personality.

4) Be more active in the dating app

Log in to your account on a daily basis. It will show you more members for potential matches. Then you are able to send more messages to your matches.


Why am I not getting many responses?

Don't be discouraged if you do not get a response. Some members just don't log in every day. It also takes into account the profile you filled in and the preferences you selected. To get more responses, try the 4 methods mentioned in Question 4 to get more matches.


How to prepare for the first date?

When you are getting ready for your first date, your date can go great with a full preparation. Check out your detailed set of first date tips below:

1) Choose the Right First Date Spot

The spot you choose sets the tone for your date. Ask your date to discuss food preferences. It’s best to pick a neutral, low-pressure place where you can focus on getting to know each other and figuring out how well you connect.

2) Prepare for an Engaging Conversation

Awkward silence is the killer of promising first dates. A flexible communication style, engaging questions, open-mindedness and easy back and forth is most recommended.

3) Be Aware of Your Body Language

Just be natural and don’t do negative gestures - like fold your arms - which may make the date feel uncomfortable.


What are the dating tips when dating online?

When you begin dating online, several tips for you to have a start:

1) Never lie on your profile. Instead, create a real profile to demonstrate your sincerity.

2) Put up a charming profile picture.

3) Prepare a unique self-intro for your very first message.

4) Be confident and have a sense of humor to ensure a pleasant conversation.


How to proceed online dating safely?

Meeting new people is exciting, but you should always be cautious when interacting with someone you don’t know. It’s important that you use your best judgment and put your safety first when interacting and meeting offline.

1) Protect Your Personal Information

Never share personal information, such as your social security number, physical home or work address, or details about your daily routine with people you don’t know.

2) Protect Your Account

You should not share or disclose your password with any third party. Be sure to choose a strong password, and always be careful when logging into your account from a public or shared computer. If you lose your password or give it out, please try to reset it immediately.

3) Never Send Money or Share Financial Information

We strongly advise you never give out bank account details or any other your financial information over the Internet. If you are approached by any member then report them immediately.

4) Don’t Use a Controversial or Provocative Username

This could attract the wrong kind of attention. We recommend using your first name only.

5) Communicate through SoulmateString

Keep your conversations on the SoulmateString platform while you get to know your match.

6) Report All Suspicious and Offensive Behavior

If you come across any inappropriate behavior, stop contacting with them immediately. Don’t put up with abuse or harassment - block the user or report them to our support team.

If you have any concerns about safety on the site, please contact our Support Team.


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