Privacy Policy

PlusCupid is committed to protecting the privacy of its users (“a user”, “Users” or “you”) all the time. We may refer to PlusCupid as “the service”, “we” or “us”. This Privacy Policy is provided to help you understand how we collect, use, share, and protect your data.

By using the Service, you consent to the collection and use of the Personal Data and other information as outlined in this Privacy Policy.

What Information We Collect

When you use the Service, we collect some of your data, such as:

Personal Information

In order to provide the Service to you, we may collect some Personal Information including, but not limited to, registration data, login data (including login data via other third-party platforms, like Facebook and Google), account settings and content that you add to your profile (such as your address, email address, username, telephone number, photos including those which have been deleted from your profile), videos and other media files, information about your interests and activities, your gender and age, height, weight, and other personal characteristics.

Device Information

We will receive and record information about the device you use, such as the device model, operating system version, device settings, unique device identifier and other information on software and hardware features, and information about the location of the device, such as the IP address, GPS location and Wi-Fi access point, and other sensor information that can provide relevant information, based on the specific permissions that you grant when installing and using the software.

Data for Placing Order

When you activate the paid functions of the Service, some data are needed by PlusCupid or our third-party service providers for invoicing, delivery, and payment of our paid functionality. We do not collect or store full credit card number information, though we may receive credit card-related information to help process future payments and summary information about transactions that do not include credit card or bank account numbers.

Cookies

A cookie is a small string of data sent by the Service that is stored in your Device and provided back to the Service each time you interact with the Service. Cookies do not convey Personal Information about you; they provide anonymous information to us regarding how you use the Service. We may use session cookies, which are temporary cookies that disappear after you close your browser and/or persistent cookies, which remain on your hard drive after you close your browser and are reloaded when you open a new browser session. In general, cookies can make it so that you do not need to log-in again to the Service once you have already done so, they help us and our partners better understand users’ interests in order to make improvements, they allow us to show you specific content recommendations that we think will be of particular interest to you, and they can make the Service load faster and more enjoyable to use.

You can configure your Internet browser to warn you each time when a cookie is being sent or to refuse cookies completely. However, disabling cookies may make certain features unavailable or not function optimally, and we may not be able to tailor our recommendations as well as we would be able to if you had not blocked the cookies.

Data for Customer Support

We may collect or ask you to provide necessary information when you reach us by email or by requesting online support. This information may include, without limitation, your name, your email address, your order reference, how you use our service, your computer or device information such as hardware and system version, crash logs, etc. In general, we collect no more information than is required in order to investigate the issue you encounter. We will only use such information to provide customer service and/or troubleshoot the technical problem you are experiencing.

Use of Third Party Ad Networks and Social Networks

We may use third-party advertising companies to serve ads when you use our Services. Some of these ad networks may place a persistent cookie on your device in order to recognize your device each time they send you an online advertisement. In this way, ad networks may compile information about where you are, or who are using your device, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. PlusCupid does not have access to the cookies that may be placed by the third-party ad servers or ad networks.

If you choose to ‘share’ PlusCupid with friends through Facebook, Twitter or other social networks, you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

How We Use and Share Information

We collect your Personal Data and other information to give every User of the Service a safe, optimal, and personal user experience. We may use information that we collect for the following purposes:

How We Protect Information

Security & Monitoring

We incorporate commercially reasonable safeguards to help protect and secure your Personal Data. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us, and you use the Service and provide us with your information at your own risk.

To help protect you and others, we may monitor your use of the Service and use your Personal Data and/or other information we collect in order to: identify fraudulent activities and transactions; prevent abuse of and investigate and/or prosecute potential threats to or misuse of the Service; ensure compliance with the Terms of Use and this Privacy Policy; investigate violations of or enforce these agreements; and protect the rights and property of you, PlusCupid, its partners and other customers. This security monitoring may result in the collection, recording, and analysis of online activity or communications through the Service. If you do not consent to these conditions, you must discontinue your use of the Service.

Editing and Deletion of Your Data

You always have the right to request editing and the deletion of your information When you have such requests, you can contact us by emailing support@soulmatestring.com.

You may ask us to edit, delete, and stop accessing, storing, and using your information if you believe an account was created for you without your permission, or you are no longer an active user. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved.

For the information you provided to a third-party website or application, please contact those third-party service providers directly to have your information edited or deleted. We do not have responsibility and control for any information you provide to the third-party website.

Is My Personal Data Shared with Third Parties

Other than as set forth in this Privacy Policy, we will not share your Personal Data with third parties unless you have given us permission to do so.

Notwithstanding anything in this Privacy Policy to the contrary, you understand and agree that PlusCupid may, in good faith, access, preserve, and disclose any information we have collected about you or that you have submitted:

In response to subpoenas, court orders, or legal process, or to establish, protect, or exercise our legal rights or defend against legal claims.

PlusCupid may forward any counter-notification that you submit pursuant to Terms of Use, and any related communications, to third parties.

We may anonymize or aggregate data collected through the Service and use and disclose it for any purpose.

Children’s Privacy

Our services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please contact us at support@soulmatestring.com.

Changes to Our Privacy Policy

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "Last Updated" date at the top of this statement. So please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. If you continue to use PlusCupid products or services after notice of the change has been given, you will be deemed to have accepted such changes.

Contact Us

If you have any questions about this Privacy Policy or the Service, please contact us at support@soulmatestring.com.